How do I get started?
You need an active MTN number to create an account. You will be required to input your number and create a password. An OTP code will be subsequently sent to your phone which you will enter to activate your account.
I didn't get an OTP
Check that you entered your active MTN number correctly and try again. Tap resent OTP if your number is correct but still did not receive an OTP.
Can I have more than one account?
Your phone number can only be used to open one account, but you can log on your other devices with this number.
I want to become a podcaster
You can sign up as a podcaster at http://www.audapp.com/creator and start creating and hosting your content on AudApp.
What do you do with my data?
Where will I see the episodes, I downloaded?
You can find your downloaded files under the Downloads tab
Can my children use the app?
We have various categories, including an Education category that your children can listen to.
The episodes are not playing. Why?
Please check that you have a viable internet connection. If you are still unable to play episodes with a viable connection, please restart the app by closing and relaunching it.
Can I rewind or forward while listening to an episode?
Yes, you can by using the skip back and forward buttons.
I can't download an episode
Please check that you have an active internet service and enough memory space on your device.
What happens when I follow a podcaster?
You get notified when they release new episodes of the podcast and it helps us recommend similar podcasts to improve your experience.
I can’t find a podcast
Please ensure you’re searching with the right keywords using the search bar. You can also search by surfing through the podcast’s category/genre.
My downloaded file isn’t playing
The file might be broken, please ensure you have enough memory space on your mobile device, delete the file, and download it again.
Can I register if my line is ported?
As long as you’re on the MTN network, you can register for the podcast service.
What does the ‘E’ next to an episode title mean?
The ‘E’ symbol next to an episode means that it contains “explicit content”.
Can I view my listening history?
Yes, you can. Listening history can be found under the “Profile tab”.
Can I create more than one playlist?
Yes. You can create multiple playlists; you can also add an episode to different playlists.
What should I do if the app crashes?
Go under your ‘Profile page’ and select ‘Give Feedback’, providing the details of the crash. If the app still won’t open, please try reinstalling it.
I want to store downloaded episodes on my SD card
Downloaded episodes are only accessible within the app, they cannot be stored on the device’s local storage